Jordan D. Tong
Associate Professor, Operations and Information Management
Wisconsin Naming Partners Professor
Wisconsin School of Business, University of Wisconsin-Madison
Faculty Website: https://business.wisc.edu/directory/profile/jordan-tong/
Office Location: Grainger Hall, Room 4293
Office Phone: (608) 265-8220
Mailing Address: 975 University Avenue; Madison, WI 53706
Behavioral Operations Management: behavioral models, controlled experiments, cognitive judgment biases, forecasting, human-algorithm interactions, healthcare decision-making, service quality perception, decisions under uncertainty
Supply Chain Management: supply chain resilience, inventory models, supply chain coordination, payment terms
Published & Accepted Papers
Feiler D, Tong J (2022) From noise to bias: Overconfidence in new product forecasting. Management Science 68(6) 3975-4753. [.pdf] [onlineappx] [data]
Ibrahim R, Kim SH, Tong J (2021) Eliciting human judgment for prediction algorithms. Management Science 67(4) 1993-2656. [.pdf] [onlineappx] [data] [informs video]
DeCroix G, Long X, Tong J (2021) How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing. Operations Research 69(3) 683-708. [.pdf]
Kim SH, Tong J, Peden C (2020) Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization. Management Science 66(11) 4921-5484. [.pdf] [onlineappx] [data]
Batt R, Tong, J (2020) Mean service metrics: Biased quality judgment and the customer-server quality gap. Manufacturing & Service Operations Management 22(5) 975-995. [.pdf] [onlineappx]
Tong J, DeCroix G, Song J-S (2020) Modeling payment timing in multiechelon inventory systems with applications to supply chain coordination. Manufacturing & Service Operations Management 22(2) 346-363. [.pdf] [onlineappx]
Tong J, Feiler D, Larrick R (2018) A behavioral remedy for the censorship bias. Production & Operations Management. 27(4) 624-643. [.pdf]
Tong J, Feiler D, Ivantsova A (2018) Good choice, bad judgment: How choice under uncertainty generates overoptimism. Psychological Science 29(2) 254–265. [.pdf] [onlineappx]
Tong J, Feiler D (2017) A behavioral model of forecasting: Naive statistics on mental samples. Management Science 63(11) 3609-3627. [.pdf]
Liu F, Song J-S, Tong J (2016) Building supply chain resilience through virtual stockpile pooling. Production & Operations Management 25(10) 1745-1762. [.pdf] [onlineappx]
Huang L, Song J-S, Tong J (2016) Supply chain planning for random demand surges: Reactive capacity and safety stock. Manufacturing & Service Operations Management 18(4) 509-524. [.pdf] [onlineappx]
Feiler D, Tong J, Larrick R (2013) Biased judgment in censored environments. Management Science 59(3) 573-591. [.pdf]
Chen L, Kok AG , Tong J (2013) The effect of payment schemes on inventory decisions: The role of mental accounting. Management Science 59(2) 436-451. [.pdf] [onlineappx]
Selected Working Papers
Kim SH, Tong J (2022) Admission control bias and path-dependent feedback under diagnosis uncertainty.
Lin W, Kim SH, Tong J (2022) What drives algorithm use? An empirical analysis of algorithm use in type 1 diabetes self-management.
Davis A, Flicker B, Hyndman K, Katok E, Keppler S, Leider S, Long X, Tong J. (2022) A replication study of operations laboratory experiments published in Management Science.
Balakrishnan M, Ferreira K, Tong J (2022) Improving human-algorithm collaboration: Causes and mitigation of over- and under-adherence.
Manzoor E, Tong J, Vijayaraghavan S, Li R (2022) Expanding knowledge graphs with humans in the loop.
Davis A, Tong J (2021) Behavioral inventory management. Forthcoming in The Research Handbook on Inventory Management. Edited by Jing-Sheng (Jeannette) Song. Edward Elgar Publishing Ltd.
Modeling & Optimization for Business Analytics (BA730) - Fall 2019, Fall 2020, Fall 2021, Fall 2022
Operations Analytics (OTM365/453) - Spring 2017, Spring 2018, Spring 2019, Fall 2020, Fall 2021
Previously Taught Courses
Introduction to Operations Management (OTM300) - Spring 2013, Spring 2014, Spring 2015, Spring 2016
Supply Chain Management (at Duke) - Spring 2011
I currently serve as an Associate Editor at Management Science and as a Senior Editor at Production & Operations Management.
I organize the Behavioral Operations Management Summer Institute for PhD students together with Steve Leider & Ryan Buell. Here is the link to the 2019 Summer Institute at the University of Michigan. We plan to offer the next institute in person June 12-16, 2023 at Harvard. In general, we hope to offer the institute every other summer, rotating locations among Michigan, Harvard, and Wisconsin. Interested PhD students/advisors are welcome to get in contact!
I helped launch the MS in Business Analytics at Wisconsin and served as its first academic co-director. Happy to help point interested students towards resources to see if it's right for them.